Managing Out in the Public Sector - 1868 Words

1. Introduction As part of public sector reform, or new public management, a number of key factors have led to a greater emphasis on establishing, building and sustaining relationships between, within and outside government. The purpose of managing out is to ensure that the public sector develops strong relationships with the external world. This may include groups, organisations or individuals who are users of government services; collectively they are referred to as citizens. Key Factors The key factors underpinning public sector reform include, but are not limited to the following:- - Demand by the public for improved quality of service and improved service delivery. This may also include customisation of services so they are†¦show more content†¦E-governance or electronic governance promotes the transparency of governance in the public sector. The benefits of e-governance is less duplication, earlier ascertainment of illegal, fraudulent or corrupt activity, improved and more rapid decision-making (Riley 2002). According to Manuel (2005, p. 1), the goal of conventional e-governance is to assist individuals and communities in â€Å"paying utility bills, taxes and so on; handling registration formalities for land ownership, marriage, birth and death; processing application forms and renewals for driver’s licenses, work permits and passports; and lodging complaints†. However, e-governance is much broader than simple service provision. Citizens play a more active role in the shaping and delivery of services because they have access to a wide variety of information in a wide variety of contexts; whether this is rule books, guidelines, files, applications, circulars or government orders (Manuel 2005). 4. Key Differences in How Government Agencies Interact with Citizens Governments are seeking to find ways of improving the efficiency and effectiveness of service delivery to meet the demands of new public management. There has been a shift in how governments interact with citizens, which places the citizen at the centre of service delivery. Citizens are noShow MoreRelatedManaging Out: the Public Sector in the Community Essay2672 Words   |  11 Pagespsm unit 2: MANAGING OUT: THE PUBLIC SECTOR IN THE COMMUNITY |MINOR ASSIGNMENT – ASSESSMENT RESPONSE SHEET FOR ESSAY | Participants – complete your details and submit this sheet with your minor assignment. 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